Returns & Refund

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be returned with more than 50% unused .We also need the receipt or proof of purchase. 

To start a return, you can contact us at help@viveuprx.com. Return shipping is the customer’s responsibility. Refunds are limited to one per customer per lifetime to eliminate abuse .

You can always contact us for any return question at help@viveuprx.com.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like product which has less than 50% of product remaining.


 


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.